Refund Policy

 

Refund Policy

Introduction

Thank you for choosing Muzic Promos for your music promotion needs. We are committed to providing high-quality services that exceed your expectations. This Refund Policy outlines the circumstances under which refunds may be issued for our digital products and services.

General Refund Policy

Due to the nature of our digital products and services, all sales are final, and refunds are generally not provided. Once a project is initiated or completed, it is considered a non-refundable service.

Exceptions

In rare cases, we may consider issuing a refund at our sole discretion if:

• Service Not Rendered: If the agreed-upon services have not been provided as outlined in the contract or service agreement.
• Significant Errors: If there are significant errors or omissions in the delivered product that substantially impact its value and cannot be corrected through revisions.
• Payment Errors: If there is a clear and verifiable error in the payment processing.

Refund Process

If a refund is approved, it will be processed within 14 business days. The refund will be issued to the original payment method used for the purchase in 48 hours after processing the refund.

Contact Us

If you believe you are eligible for a refund, please contact our customer support team at stephen@muzicpromos.com within 7 days of the purchase or delivery of the product or service.

Disclaimer

This Refund Policy does not affect your statutory rights as a consumer.